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FAQ

The Ins And Outs of How We Do Business

Elegant Female
  • What areas do we cover?
    We cover all of Cardiff and Bridgend County boroughs and surrounding areas including Port Talbot and Aberavon. Coverage of Swansea and heads of the valleys coming soon.
  • What will the cost of an end of tenancy clean be?
    We charge a minimum £75 fee but the cost of an end of tenancy clean will depend on the size of the property and the condition. 1 Bed Flats from £75 2 Bed Flats/Houses from £100 3 Bed Flats/Houses from £125 4 Bed homes from £175 5 Bed homes from £200+ Prices above are based on unfurnished properties, furnished properties are charged with a 10% premium Please get in touch for a no obligation quote.
  • How does a sit and wait service work?
    For sit and wait services where you simply need a trustworthy company to wait for contractors or deliveries at your home to attend and repair appliances, fit furtniture or delivery goods we offer a sit and wait service. All of our team are CRB checked and we offer quality peace of mind service. We will collect your keys from you at a time convienant to you and then on the time and date required wait at your property to allow the required service or delivery to be completed. Once finished we will lock your property and return your keys to the designated location. Our prices are based on a per hour charge of £15 per hour. For example a sit and wait service for a delivery that is scheduled between 8am and 1pm would be a 4hr call out / £60 Please get in touch for a no obligation quote on how we can help you relax in the knowledge your delivery or maintenance issue has been completed.
  • How quickly can you provide an ironing service?
    Generally we can collect and return your items of clothing ironed within 48hrs. We offer an express service returning ironing within 24hrs for a premium charge of £20 per load of washing
  • Do you offer discounts for multi room carpet cleaning?
    Yes we do! A typical double bedroom is £35 Hallway £25 (discount available for small entry hallways) Living rooms from £35 2 bedrooms cleaned for £60, add your living room for an extra £30 3 bedrooms cleaned for £85, add your living room for an extra £30 Larger properties quoted individually. Living rooms over 18 square meters quoted individually
  • When do i pay?
    For individual services such as ironing payment is on delivery of the ironing. For propery services such as end of tenancy cleans payment is required prior to cleaning for indvidual requests or 14 days* after cleaning for company invoiced bookings Sit and wait services are payable on the day. *All services delivered to estate/letting agencies and companies are invoiced - payment terms 14 days after service is provided. Non payment within 14 days incurs a £35 fee per 7 days that the invoice remains unpaid.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

Payments are accepted by BACS transfer or cash.

Cancellation Policy

We realise you may change your mind or other plans change that mean you need to reschedule. As such we have a 24hr cancellation policy for most services.

Satisfaction Guarantee

We pride ourselves on having satisfied customers, we hold ourselves accountable to ensure each customer is 100% satisfied with the service we deliver. If you're not satisfied, talk to us within 24hrs and we will look to correct any areas within the original service ordered which weren't completed correctly. 

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